Duospin Privacy Policy

At Duospin, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit duospin.com, create an account, or use any of our services. We at Duospin operate under a licence issued by the Gaming Board of Anjouan, Comoros (licence number ALSI-152406028-FI2), and we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant to our European players.

By registering at Duospin Online Casino or otherwise using our platform, you consent to the collection and use of your information as described in this policy. If you do not agree with any part of this document, we ask that you refrain from using our services.

Information We Collect

When you sign up for Duospin Casino login credentials or interact with our platform, we collect several categories of information to verify your identity, process payments, and provide you with a secure gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification where required.
• Our Duospin casino deposit and withdrawal systems record your payment method details, transaction history, and currency preferences.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and detect irregular behaviour.
• We automatically collect technical data such as IP address, device type, browser, and location information through cookies and similar technologies.
• We may record communications you have with our customer support team via live chat or email.

Why We Collect This Information

Our Duospin platform relies on accurate data to operate responsibly and in compliance with our licensing obligations. We use your information to:

• Verify your identity and age before allowing deposits or withdrawals
• Process Duospin casino deposits and withdrawal requests securely
• Prevent fraud, money laundering, and unauthorised account access
• Personalise your experience, including bonus offers and promotional communications
• Comply with legal and regulatory requirements in our target markets, including Australia, Canada, New Zealand, Germany, and other European jurisdictions
• Investigate and resolve disputes, including those related to Duospin casino withdrawal requests

How We Use Cookies

We use cookies and similar tracking technologies when you visit duospin.com to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookie usage includes session cookies that allow you to stay logged in to your Duospin casino login account and analytics cookies that help us understand how players use our games and promotions. You can manage cookie preferences through your browser settings at any time, although disabling certain cookies may limit functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our business, including:

• Payment processors facilitating Duospin casino deposit and withdrawal transactions
• Identity verification providers confirming your eligibility to play
• Game and software providers, such as Pragmatic Play, Evolution Gaming, and NetEnt, where necessary to deliver gameplay
• Regulatory authorities, including the Gaming Board of Anjouan, when legally required
• Fraud prevention and anti-money laundering services
• Marketing partners, only where you have opted in to receive promotional content

We require all third parties to maintain appropriate security standards and to use your data solely for the purposes agreed with us.

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect the data you provide when using Duospin casino games, making a Duospin casino sign up, or managing your Duospin casino bonus activity. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Account Verification and VPN Use

We require accurate location information to comply with our licensing terms. Masking your location through a VPN is prohibited at Duospin Online Casino and may result in failed verification, account restrictions, or forfeiture of winnings. We verify player location and identity as part of our standard account security procedures, particularly before processing a Duospin casino withdrawal.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal and regulatory retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability, where technically feasible

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing, financial, and anti-fraud obligations. Transaction records related to Duospin casino deposits and withdrawals may be retained for extended periods as required by applicable regulations, even after you close your account.

International Data Transfers

As we serve players across multiple regions, including Australia, Canada, New Zealand, and various European countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate measures to ensure such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not offer bonuses to players located in Ohio, United States. Additionally, our Anjouan licence does not extend to Germany, Spain, or France, where local licensing requirements apply separately. We encourage all players to confirm that our services are permitted in their jurisdiction before registering.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will post any revisions on this page, and continued use of Duospin Online Casino after changes are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat or by email at [email protected]. We are here to help ensure your experience with us remains safe, transparent, and enjoyable.