Duospin Terms and Conditions

Welcome to Duospin. These terms and conditions govern your use of our website and services. By creating an account at Duospin Casino, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. We recommend that you read this document carefully before you start playing.

About Our Operation

Duospin is owned and operated by NovaForge Ltd. We hold a licence issued by the Gaming Board of Anjouan, Comoros, under licence number ALSI-152406028-FI2. Our Anjouan licence does not cover Germany, Spain or France, which require local licences, and we operate in accordance with the regulatory framework applicable to our licence. We at Duospin take our compliance obligations seriously and expect all players to do the same when using our services.

Eligibility to Play

To register with us, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. We do not accept players from Ohio, United States, and no bonuses are offered to players connecting from that jurisdiction. Our casino targets players in Australia, Canada, New Zealand, Germany, Norway, Poland, Hungary, Czech Republic, Finland and other European markets, and you are responsible for confirming that online gambling is legal where you reside.

• You must provide accurate and truthful registration details
• You must only hold one account with us
• You must not use our services if prohibited by local law
• We reserve the right to request identity verification at any time

Account Registration and Security

When you sign up at Duospin Casino, we ask you to create a secure username and password. You are responsible for keeping your login credentials confidential. Our Duospin login system is protected, but we cannot be held liable for losses resulting from unauthorised access caused by your failure to protect your account details. If you suspect unauthorised use of your Duospin casino login, contact us immediately through live chat or email.

Verification

We require account verification before releasing any withdrawal. Our finance department may request identification documents, proof of address and proof of payment method. Failure to complete verification may delay or prevent your duospin casino withdrawal. We conduct these checks to comply with anti-money laundering regulations and to protect our players.

Deposits and Withdrawals

Our Duospin casino deposit methods include Visa, Mastercard, bank transfer, Skrill, Neteller, Paysafecard, Zimpler, MiFinity, and a range of cryptocurrencies including Bitcoin, Ethereum and Litecoin. The minimum deposit is EUR 10, rising to EUR 20 for bonus-qualifying deposits. We do not charge deposit fees, though your payment provider might.

Withdrawal requests at Duospin are subject to a minimum of EUR 10 on most methods and EUR 20-60 for crypto. Our maximum is EUR 5,000 per request, with Mastercard withdrawals limited to EUR 10-3,000. Daily and monthly limits apply depending on your currency and VIP level, and you may hold up to three pending withdrawals at any time. There is no win limit at our casino.

• Pending time ranges from 0 to 5 days
• Our finance team processes withdrawals Monday to Friday, 06:00-17:00
• Crypto payouts typically complete within 30 minutes to 24 hours
• Card withdrawals may take 3-5 business days
• Bank transfers may take 3-7 business days

Bonuses and Promotions

Our welcome bonus at Duospin consists of a 350% package spread across four deposits, including free spins on your first four qualifying deposits. The minimum qualifying deposit is EUR 20 and wagering requirements are 40x the deposit plus bonus amount. Skrill and Neteller deposits do not qualify for this duospin casino bonus. We also offer a weekly reload bonus, daily free spins, cashback on sportsbook losses, and the Bonus Crab feature which awards random prizes as part of our welcome package.

Any duospin promo code used in our campaigns, such as those entered via newsletters or affiliate offers, must be applied in the cashier before your deposit is made. We reserve the right to void bonuses and related winnings if we determine that a promotional offer has been abused, including through the use of multiple accounts or bonus abuse techniques.

No-Deposit Offers

From time to time, we issue no-deposit offers through our newsletter and affiliate partners, such as cash credits or free spins. These offers carry their own wagering requirements and maximum cashout limits, which will be specified at the time of the offer.

VIP and Loyalty Program

Our VIP program consists of five levels, open to every player from the moment they register — it is not invite-only. As you progress, you unlock personalised offers, higher withdrawal limits, and different types of cashback. From Level 4, we assign a personal VIP manager to assist you. Our Casino Shop loyalty system allows you to exchange coins for bonuses, free spins and free bets.

Prohibited Use and VPN Policy

Use of a VPN or any other method to mask your true location is strictly prohibited at Duospin. If we detect that you have used such tools, your account verification may fail and you may forfeit any winnings associated with your account. We monitor accounts for suspicious activity and reserve the right to suspend or close accounts that violate these terms.

Responsible Gambling and Account Suspension

We are committed to promoting responsible gambling among our players. We provide tools to help you manage your play, including deposit limits and self-exclusion options. If we believe your gambling behaviour poses a risk to your wellbeing, we reserve the right to suspend or restrict your account.

Game Fairness and Software

Our games are supplied by over 100 providers, including Pragmatic Play, NetEnt, Evolution Gaming and Play'n GO, among many others featured on our platform. We offer more than 11,800 games including slots, live dealer tables, roulette, blackjack and jackpot titles. All games are provided under licensing agreements with our software partners and are subject to independent testing for fairness where applicable.

Customer Support

Our support team is available 24/7 through live chat, and you can also reach us by email at [email protected]. We provide support in multiple languages including German, French, Italian, Spanish, Czech, Finnish, Greek, Hungarian, Norwegian and Polish, though live chat is currently offered in English only.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will post any updates on this page, and your continued use of our services after changes are published constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Limitation of Liability

We strive to provide a reliable and secure gaming experience, but we do not guarantee uninterrupted access to our services at all times. We shall not be liable for losses arising from technical failures, third-party payment provider issues, or circumstances beyond our reasonable control. By using our platform, you accept these risks as part of your agreement with us.